Privacy Policy

1. Introduction & Privacy Overview

At ICT Matrics (P) Ltd. ("ICT Matrics," "we," "our," or "us"), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy describes our practices regarding the collection, storage, processing, and disclosure of information when you interact with our website, use our SaaS solutions, or contract our IT services.

Our practices adhere to the relevant data protection principles and statutory guidelines of Nepal, including the Individual Privacy Act 2075 (2018).

2. Information We Collect

We may collect and process the following categories of information:

• Direct Inquiries: Your full name, email address, telephone number, organization name, and message details submitted through our contact or quote forms.
• Client Operational Data: Account credentials, business specifications, and configuration parameters shared during project onboarding.
• Technical Telemetry: Anonymized server logs including IP address, browser type, operating system, device characteristics, referring URLs, and page access timestamps.
• Support Tickets: Information provided when submitting customer service inquiries or bug reports via our support portal.

3. How We Use Your Data

We use the collected information solely for legitimate business operations:

• To fulfill project contracts, develop custom software systems, and deliver client deliverables.
• To respond promptly to consultations, quotation requests, and technical support tickets.
• To safeguard systems against cyber threats, intrusion attempts, spam, and fraudulent activity.
• To transmit administrative notices, contract renewals, maintenance bulletins, and security advisories.

4. Data Security & Encryption Protocols

We implement industry-standard administrative, physical, and technical safeguards to prevent unauthorized access, alteration, disclosure, or destruction of your personal data. All data transmissions across our web portals are secured using TLS/SSL encryption. Database access is strictly governed by least-privilege access controls and multi-factor authorization.

5. Third-Party Disclosures

We never sell, rent, or lease your personal information to third parties. We only share minimal necessary data with trusted service providers (e.g., enterprise cloud hosts, transactional email relays, payment gateways) under strict non-disclosure obligations, or when required by legal authorities under valid court orders.

6. Cookies & Tracking Technologies

Our website utilizes strictly necessary session cookies to preserve user sessions, secure contact form submissions (via CAPTCHA validation), and ensure responsive navigation. You have full freedom to modify your browser preferences to disable or refuse cookies, though doing so may impact interactive portal functions.